FAQ - Frequently asked questions

Please contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

You can place an order by telephone via customer service. If you are already a customer, you can obtain a personal login for the eShop via customer service. You can find a list of our sales companies worldwide via this link: Locations worldwide

Weidmüller customers can obtain a personalised login to the eShop via customer service. To do this, please contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

The eShop is currently available in the following countries: USA, Canada, Mexico, China, Singapore, Germany, Austria, Switzerland, United Kingdom, Netherlands, Belgium, Denmark, Sweden, Finland, France, Italy, Spain, Hungary, Czech Republic, Poland, Romania, Australia, Turkey, Middle East and South Korea.

The eShop is available in 17 languages: English, German, Dutch, Danish, Swedish, Spanish, Japanese, Czech, Polish, Hungarian, Italian, French, Russian, Turkish, Chinese, Finnish and South Korea. Some content may not be available in all languages. In this case, English content is displayed.

For further questions, you can contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

If you have specific questions about a product, you can use our product question function on the product detail page. For general questions, you can contact customer service from your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

For further questions, you can contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

This is currently not possible in the eShop.

If there is a defined minimum total order quantity in your country shop, you will see this during the order process. If minimum order quantities apply to certain products, these will be displayed in the shop.

The eShop shows you the prices individually specified for your company. It uses the same prices, discounts and availability as other ordering methods.

The eShop uses the same prices, discounts and availability as other ordering methods. The advantages of the eShop are that you can place your order with us immediately and independently of our service times.

You can select any of your Weidmüller customer account delivery addresses. In some countries, it is also possible to provide a one-off delivery address during the order process. This is not stored in the customer account and is only used for the current order.

No, confirmed orders cannot be changed in the shop. To do this, please contact customer service in your country. If you are logged in, you will find the email address of your local customer service in the footer area of the website via the "Contact" link.

We provide links to track your order, as long as these have been forwarded to us by your shipping provider. To track an order, go to your order history and select the corresponding order.

Yes, you can set up personal order templates and transfer them quickly and easily to the shopping basket. You also have the option of uploading your items via a CSV import function.

You can call up the relevant information for each product under the tab "Prices & Availability". This function is unavailable in some countries. However, you will also find this information as soon as you add your product to the shopping cart.

Delivery times can be accessed and displayed in the shopping cart

Yes, this usually happens automatically. Every time there is a change in schedule, you will be informed accordingly. You can view the current status in the order history (My Account) at any time.

We always have the articles from the Orange Selection in stock for you. This is a perfectly coordinated selection of around 1,500 articles that comprehensively covers your standard requirements.

Po objednání přes eShop obdrží dříve definovaný příjemce faktury ve Vašem podniku fakturu. Jiné možnosti platby nejsou v eShopu možné.

Ano, s dokončením procesu objednání obdržíte vždy fakturu. V zákaznickém účtu je vždy uložený příjemce faktury. Jemu bude faktura zaslána.

Puede ver todos los pedidos y el estado respectivo en el historial de pedidos (Mi cuenta) a través de su cuenta de cliente. Esto incluye los pedidos realizados a través de otros canales de pedidos.

Dans la section « Mon compte », vous disposez d'une option de menu correspondante.

로그인 영역에 새 비밀번호를 설정할 수 있는 링크가 있습니다: "Forgotten your password?"

Neem contact op met de klantenservice uit uw land. Via deze link vindt u een lijst van onze distributiebedrijven wereldwijd: Locations worldwide

Если ваши данные, например адрес для отправки счетов, адрес доставки, адрес электронной почты и т. д., изменились, обратитесь в нашу местную службу поддержки клиентов.

Auf den eShop Webseiten finden Sie im Footer-Bereich die Datenschutzerklärung von Weidmüller.

Detaillierte Information zum Schutz Ihrer personenbezogen Daten, finden Sie in der Datenschutzerklärung im Footer-Bereich des eShops.