FAQ - Frequently asked questions

Do you have questions about the Weidmüller eShop, your order or our services? Here you will find the answers to frequently asked questions.

General

Please contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

You can place an order by telephone via customer service. If you are already a customer, you can obtain a personal login for the eShop via customer service. You can find a list of our sales companies worldwide via this link: Locations worldwide

Weidmüller customers can obtain a personalised login to the eShop via customer service. To do this, please contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

The eShop is currently available in the following countries: USA, Canada, Mexico, China, Singapore, Germany, Austria, Switzerland, UK, Netherlands, Belgium, Denmark, Sweden, Finland, France, Italy, Spain, Hungary, Czech Republic, Poland, Romania, Russia, Turkey and Middle East.

The eShop is available in 16 languages: English, German, Dutch, Danish, Swedish, Spanish, Japanese, Czech, Polish, Hungarian, Italian, French, Russian, Turkish, Chinese and Finnish. Some content may not be available in all languages. In this case, English content is displayed.

For further questions, you can contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

Product range

You will find Weidmüller's entire standard product range in the eShop. You can use our search function to quickly find your desired product and download a data sheet.

For further questions, you can contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

Order

This is currently not possible in the eShop.

If there is a defined minimum total order quantity in your country shop, you will see this during the order process. If minimum order quantities apply to certain products, these will be displayed in the shop.

The eShop shows you the prices individually specified for your company. It uses the same prices, discounts and availability as other ordering methods.

The eShop uses the same prices, discounts and availability as other ordering methods. The advantages of the eShop are that you can place your order with us immediately and independently of our service times.

You can select any of your Weidmüller customer account delivery addresses. In some countries, it is also possible to provide a one-off delivery address during the order process. This is not stored in the customer account and is only used for the current order.

No, confirmed orders cannot be changed in the shop. To do this, please contact customer service in your country. If you are logged in, you will find the email address of your local customer service in the footer area of the website via the "Contact" link.

We provide links to track your order, as long as these have been forwarded to us by your shipping provider. To track an order, go to your order history and select the corresponding order.

Yes, you can set up personal order templates and transfer them quickly and easily to the shopping basket. You also have the option of uploading your items via a CSV import function.

Delivery times

You can call up the relevant information for each product under the tab "Prices & Availability". This function is unavailable in some countries. However, you will also find this information as soon as you add your product to the shopping cart.

Delivery times can be accessed and displayed in the shopping cart

Yes, this usually happens automatically. Every time there is a change in schedule, you will be informed accordingly. You can view the current status in the order history (My Account) at any time.

We always have the articles from the Orange Selection in stock for you. This is a perfectly coordinated selection of around 1,500 articles that comprehensively covers your standard requirements.

Payment

After placing an order via the eShop, the previously defined invoice recipient in your company will receive an invoice. Other payment methods are not possible in the eShop.

Yes, you will always receive an invoice upon completion of the order process. An invoice recipient is always stored in the customer account. The invoice will be sent to this recipient.

Customer account

You can view all orders in your customer account and their status at any time in the order history (My Account). This also applies to orders placed using other ordering methods.

There is a corresponding menu item available under "My Account"

In the login area, you will find a link where you can set a new password: "Forgotten your password?"

Please contact customer service in your country. You can find a list of our sales companies worldwide via this link: Locations worldwide

If your data, such as your billing address, delivery address, email address etc. have changed, please contact our local customer service.

Privacy

You will find Weidmüller's privacy policy in the footer area of the eShop websites.

You can find detailed information on the protection of your personal data in the privacy policy in the footer area of the eShop.