1. General information

 

In which countries is the shop available?
- The shop is currently available in Denmark, Great Britain and the Netherlands
- Other countries to follow

 

In which languages is the shop available?
- Currently the shop is available in German and English
- Other languages to follow

 

Does it make a difference if I place orders via the shop or by other means?
- No, prices, reductions and availability are exactly the same as with other ordering channels.

 

How do I get a login?
- Please refer to your local customer service

 

How can I become a Weidmüller customer?
- Please refer to your local customer services. Their contact details can be found on our company website: www.weidmueller.de

 

Who can answer further questions?
- Please refer to your local customer service

Back to top

 

2. Items, prices and availability

 

Does the shop stock the entire Weidmüller range?
- Yes, the available range is the same as that of our online catalogue

 

Are the shop prices different?
- No, you the prices are specific for you

 

How can I view product availability and delivery times?
- As an initial indicator the product detail page will either show "in stock" or "delivery slot displayed in the shopping cart"
- In order to obtain confirmation of the delivery slot, place the desired quantity into the shopping cart and then call up the shopping cart page
- In the shopping cart the expected delivery slot is indicated on the basis of shipping from the appropriate warehouse location. Larger quantities may be divided up into several partial deliveries.

 

How is the are delivery times calculated?
- Delivery times are calculated in the shopping cart. Always based on the relevant warehouse location, production cycles and transit periods.

Back to top

 

3. Order and delivery times

 

Is it possible to subsequently change a confirmed order?
- No, confirmed orders cannot be changed in the shop. Please contact your local customer services instead.

 

Can I reserve orders in advance?
- No.

 

Will I be informed if delivery times change?
- You may view the current status at any time in the order history (my account)
- You will also receive a further order confirmation indicating the final delivery slot.

 

Can I track orders to see whereabouts they are?
- We provide links to track your order, as long as these have been forwarded to us by your shipping provider. To track an order, go to your order history and select the corresponding order.

 

Which delivery address can I use in the shop?
- Any of your Weidmüller customer account delivery addresses are available for selection. This is all part of the available order process.
- In some locations it is possible to provide a one- off delivery address during the order process. This is not stored in the Weidmüller customer account and is only used for the current order.

 

May I place an order without a Weidmüller customer account?
- No, this is not possible. To open an account please contact Weidmüller customer services.

Back to top

 

4. Shop features

 

What are the main features of the shop?
- Access to the complete Weidmüller product range, including search functionality
- Product details including data sheets on the product details pages
- Customer- specific prices by login
- All agreed discounts and offers are included in the price calculation in the shopping cart
- Delivery times can be accessed and displayed in the shopping cart
- CSV file import available (an example file is available on the relevant page)
- Rapid selection of many items via fast ordering
- My account:
o Order history: access to all your account orders to view delivery times via UPS tracking link
o Order templates: use of practical order templates for recurring orders or gather items into a template
o Change password

 

How can I change my password?
- There is a corresponding menu item available under "My account"

Back to top